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TERMS OF USE

 

Welcome to Madesos world! This site is an Internet based e-commerce portal owned by duly registered Mumbai based Madesos Lifestyle (“Company”). These terms of use (“Terms”) apply to all users of www.madesos.com(the “Website”). References in these Terms to “we” or “us” or “website” or “company” are references to madesos.com and “you” as user/customer of madesos.com.
The use of madesos.com and the services, subscription provided are subject to the rules and regulations, policies, notices, terms and conditions set forth in this Terms of Use, as may be posted on the Website from time to time. So please read the terms carefully before placing order.

COPYRIGHT

All the textual, graphical, user interface, photographs, trademarks, logos, music, sound, artwork   and/or any other content appearing on this site are the property of the Company. Modifying, copying or reproducing any of the available content(s) for the commercial purpose is strictly prohibited .You may view, copy, print and use content contained on this Website solely for your own personal use i.e. for information and non-commercial purposes only. You shall not make any negative or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation, of Madesos. All trademarks and name mentioned in the site are registered trademarks of the Company.
Madesos reserves the sole rights to edit or delete any contents, images, graphics listed on this website.

DISCLAIMER AND LIMITS

Madesos.com has taken sufficient efforts to ensure the accuracy and integrity of information and related materials provided by the Company on this Website, however the Company is not responsible for misprints, out-of-date information, completeness of any data, technical or pricing inaccuracies, typographical or other errors appearing on this Website. Information and related materials are subject to change without any notice. Madesos reserves sole rights to reject or cancel any order in the event of failure in trust over the customer due to any invalid/incorrect information, payment details etc.

PRODUCT DESCRIPTION

In Madesos.com website all the products (including but not limited to software) and materials and services, included on or otherwise made available to you through this site are provided “as is” and “as available” basis without any representation or warranties, express or implied by Madesos lifestyle. Madesos does not warrant that Product description or other content of the Website is current, accurate, reliable, complete or error-free and assumes no liability in this regard. The images shown in the site are only for the reference purpose; User shall not take inference based on the product picturization. The price indications on the Website may vary due to some technical issue, typographical error or difference in product information and the Company shall not be liable for the changed prices during the transaction. Prices, products and Services may change at madesos.com’s discretion.

PRODUCT ASSEMBLY AND INSTALLATION

At madesos.com most of the products do not require assembly as they come ready for installation. We as well as our associates or logistic partner(s), shall not be liable for any responsibility towards electrical and/or plumbing fixtures that may be required on installing your ordered product. Also, we shall not be responsible of placing or moving it from one place to another within your house or anywhere else. This needs to be taken care of by the customer only. Once the order is delivered to the customer, we (including our logistic partners) shall not be providing any service related to the unpacking of product. The customer shall unpack it on their own.

PAYMENTS

Customer may be able to pay via Debit card, credit card or Net banking. The Cash on delivery function will be introduced in the website as per Madesos management decision. No credit card or any other financial details will be stored on the website. While subscribing to any services or availing payment methods available on the Madesos.com, the User is solely responsible for the accuracy and completeness of the any data like credit, debit, net banking, cheque or any other mode of transfer details. We will not assume any liability or be responsible, in respect of any loss or damage arising directly or indirectly to You due to lack of authorization for any transaction(s) or exceeding available limit or any payment issue arising out of the transaction, or Decline of transaction for any other reasons. At madesos.com the product pricing and payment made shall be in Indian Rupees only. Use of payment facility shall not render Company liable for the non-payment, non-delivery, non-receipt, damage, breach of warranties and representations or frauds as regards the products / services listed on our website.

If the customer has paid twice for the same product then he has to inform the company about the duplicate transaction so that the company can process the refund. The refund will be done in 15 days after deducting 2.5% processing charges for those orders.

ORDER CANCELLATION AND REFUND

We accept order cancellation within 2 working days from the date of your purchase after which the product shall not be cancellable.  For cancellation just drop a mail or call directly to our Customer Support team to request an order cancellation. The support team will confirm the request, after which the refund shall be initiated. Please note it may take 3-4 days to reflect the refunded amount in our bank account.

Madesos.com reserves the right to refuse or cancel orders in case of inaccuracies in product pricing on website and/or stock unavailability. We may also require additional information or verification before accepting any order. We will contact you if additional information is required to accept your order; also if all or any portion of your order is cancelled. Any promotional voucher used for the cancelled orders may not be refunded.

DAMAGED/INCORRECT DELIVERIES

If the customer receives a damaged product / incorrect product then he/she shall contact the customer support team and/or send an email at care@madesos.com. In this case the Courier charges will be borne by the company & the replacement will be processed only after receiving the damaged or incorrect product.

RETURN & REFUND POLICY

Once product is delivered to you, then it’s return request is permissible ONLY in case where the received product has  damaged OR the received product is different from the product ordered by the Customer. In both the case the logistic cost for the return of the product to the Company will be borne by the company. After thorough check by the technical team, the Company shall replace the returned product for free with a similar product of exact value OR it will provide credit voucher/coupon of exact value for future purchase on the portal.

However we shall repair and/or fix the product at our expense. The amount can be refunded only the case where damage is not repairable.

In any of the above two cases please contact our Customer Support team to initiate return process. Please drop a mail at care@madesos.com mentioning valid specific reason of return along with the delivered product pics to support your mail.

Once the support team looks into the matter and confirms return, the further procedure for return and refund shall begin. The refund shall only be given after the product has reached back to us carefully. Please note, it may take 3-4 days for the refunded amount to reflect in your bank account.

DELIVERY POLICY

Currently we are delivering all our shipments free of cost. Delivery of the product will be as per the delivery cist mentioned during order placement. Customer would be intimated of delivery status and timings a day in advance by the Customer support team.

During product delivery, the customer is requested to check and verify the quality and details of each piece of furniture being set up. To ensure that the customer is fully satisfied with the product delivered, please fill up the quality checklist form  that you receive while delivery and sign off conveying that you are happy with the product quality.

LINKS TO OTHER WEBSITES

The website may contain links to other websites (i.e. “Linked Sites”). Madesos.com is providing these links to you only as a convenience and Inclusion of any such website on our Website does not imply approval or sponsorship or endorsement of the linked website.  We are not responsible for any accuracy, content, opinions express in such linked websites. Madesos.com is not responsible for any form of transmission, whatsoever, received by you from any of such Linked Site.  Such linked websites are not investigated or monitored for accuracy or completeness by us. The users shall verify the accuracy of all information on their own before relying on such information.

PRIVACY POLICY

At Madesos.com We understand that you and Your Information is one of our most important assets and we are committed to safeguarde and preserve  the privacy of our visitors. This website is owned and managed by our company Madesos Lifestyle.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. Please note that you can visit the site and browse without having to provide personal details. During your visit at site you remain anonymous unless you create an account and fill your details. You may note that We adopt reasonable security measures to protect Your password or any other personal details provided by you, from being exposed or disclosed to anyone including the Platform.

We reserve the right to modify this Privacy Policy and it is subject to change at any time without notice. We do update this Policy from time to time so please do review this Policy periodically.

Information we collect

  • In running and maintaining our website we may collect and process the following data about you:
  • To provide information to you that you request from us relating to our products or services.
  • We may also collect information to track User behavior and preferences for internal analytic from all Users of the Website.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.

We assure you of our best effort to protect Personal Information, however, we do not warrant, represent or guarantee that your personal data will be protected against unauthorized access, loss, misuse or alterations, also do not accept any liability for the security of the personal information submitted to you, not for your or third parties’ use or misuse of personal details.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Storing your personal data

Data protection is a matter of trust and your privacy is utmost important to us. By providing your personal data to us, you agree to transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy.

Our website may contain links to other sites. Such other sites may use information about your visit to this Website. Our Privacy Policy does not apply to practices of such liked sites that we do not own or control or to people we do not employ. Therefore, we shall not be liable for the privacy practices or the accuracy or the integrity of the content included on such other sites. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. User should review their privacy policy before sending them any personal data.

Business Transfers

Platform may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Should such a sale or transfer occur, we will ensure that the Personal Information You have provided through the Website is stored and used by the transferee in a manner that is consistent with this Privacy Policy.

Phishing

Identity theft and the practice aka “phishing” are of great concern to Platform. Safeguarding information to help protect You from identity theft is our top most priority. We do not and shall not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Opt-Out Policy

Please email us at care@madesos.com if you no longer wish to receive any information from us

FORCE MAJEURE

Madesos Lifestyle shall not be liable for its failure to perform under these Terms and Conditions and the Policies as a result of any force majeure events like acts of God, acts or regulations of any governmental or supra-national authority, fire,  war or national emergency, fire, civil disobedience, strikes, lock-outs, technical black-out and industrial disputes.

MISCELLANEOUS

The Terms of Use shall be governed by and interpreted and constructed in accordance with laws of India. The place of Jurisdiction and the place of arbitration shall be exclusively in Mumbai, Maharashtra.

CONTACT US

Please contact us at care@madesos.com for any queries or comment regarding this website